Shipping Policy

📦 Processing Time

All orders are carefully prepared and shipped within 3 business days (excluding weekends and holidays).
Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number.

🌍 Delivery Time

Delivery times may vary depending on your location:

  • France, Europe & United States: typically 7–10 business days after shipment.

  • For other international destinations, please allow a few extra days depending on local postal services and customs processing times.

💌 Order Tracking

You’ll receive a tracking link as soon as your order is shipped.
Please note that tracking information may take 24–48 hours to update after the shipping notification.

🚫 Delays & Delivery Issues

We always strive to ensure your order arrives on time.
However, Nahua cannot be held responsible for delays caused by:

  • postal or courier services,

  • severe weather conditions,

  • or customs clearance processes beyond our control.

If your package appears lost or delayed, please contact us at support@nahuaflow.com, and we’ll do our best to resolve the issue quickly.

💔 Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please reach out within 48 hours of delivery and include a photo of the issue.
We’ll gladly offer a replacement or a full refund, depending on your preference.

🌿 Our Commitment

At Nahua, every order is packed with care, intention, and respect.
Your cacao ritual deserves to arrive in perfect condition — and we make sure it does.